Claims

Complaint Book

In compliance with current regulations, we provide our complaints system.

How to file a complaint?

If you wish to file a complaint, you can do so through the following channels:

1. Direct contact:
Email: hello@sheeller.com
Phone: 628008527
Address: Rúa Dous, 4, Pereiro de Aguiar, 32710, Orense, Spain

2. Official bodies:
You can file your complaint with the Consumer Arbitration Boards of your autonomous community or with the General Directorate of Consumer Affairs.

3. European online dispute resolution platform:
If you are a consumer residing in the EU, you can access the European Commission's online dispute resolution platform at: https://ec.europa.eu/consumers/odr

Necessary information

To process your complaint effectively, please include:

  • Your personal details (name, email, phone)
  • Order number
  • Detailed description of the complaint
  • Supporting documentation (photos, invoices, etc.)

We commit to responding to your complaint within a maximum of 30 days.